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Dollar general should remove the POLICY they claim as procedure because I just attempted to exchange/return a newly purchased item from 3 days prior BECAUSE THE $35.00 ITEM DID NOT WORK! The employee first says original box and packing is not of important due to fact it's open is the problem. As I ask her how I was to use it if I didn't open it? She calls store manager to assist me Who then proceeds to tell me I can't exchange ( not as if I wanted another one) item because they do not have any more because she had only received 3 to begin with the week she wasn't sure if she'd be getting more since it was not a core item...so back to the question of refund? She to tells me I can't get refund because it's open? The fact these stores are all over the local areas not around other stores is yes convenience but for myself I'll drive past them now and even be fine just paying a higher price if need be.