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I just got back from trying to get a regund on an item that I didn't like. Had the reciept for it. It was opened, but in the same same packaging it came in. How else would you know if the item works? I didn't know DG was like this until I saw all of these comments. They should have a sign out there saying beware rude employees and they should get sued. No where do they have anything saying they can't refund if opened. It does say if unsattisfied with reciept it will be refunded. I'm really disappointed and unsattisfied if they know what that means.