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Greyhound is on my phone frequent contact list. It saves time when making my weekly 30-40 minute calls to check on the refund of my Flexible Fare ticket. I cancelled mu trip in August 2017 and submitted the letter and request and documentation required to get a refund of $48.50. I paid for flexibility because it was the total eclipse of the sun and traffic was an issue in Oregon and I figured I might have trouble making it to Portland Bus Terminal. Its now March 2018 and no refund. I'm told by phone Perhaps flexible means wait till the next Solar Eclipse for your money back.