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Very upset. My mother purchased a ticket for my husband to go to waco tx from Wausau wisconsin and was unable to get to the bus due to a family emergency and they wouldn't help us at all. Told us we we're basically out of the 174.00 and we can't transfer the ticket for a different date or time nor can we get a refund. I am extremely disappointed in a company that is international and has no sympathy for emergencies. I will no longer purchase from this company and will let everyone I know how disappointing this company is.