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Had a horrible experience with returns. When returning items at store with original receipt, a notice came from the register that I was forbidden to return any items and if I had questions to call the 800 number for Retail Equation, which I did. Was told that I could not return anything for 180 days yet no one could explain why this was the case when I have been a Younkers charge customer since 1980, my account was in perfect standing, had always had my receipt and tags, and now a couple of weeks before Christmas I was forbidden to return or exchange anything. No reason given, but said that I could appeal in writing, which I did. A couple of weeks later received a letter back stating that was their policy, but no other reasoning. I have called the corporate office as well as asked to speak with supervisors and have sat on hold only to be disconnected. Now I hear the store is closing and I am very upset to think I have been a loyal customer all these years and feel like there is no excuse for what I am going through. I wish there was someone who could give me some direction on this. I feel like I have tried everything.