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my wife got an ipad case for xmas from my son. The salesman sold him the wrong one. I returned it and had to pay an additional $90 for a different case that we were assured by them that it would fit. It did not fit !!Disgusted, we bought a different case from someone else. We tried to return the case for a refund because it is clearly defective and were told we were 9 days past their return time..this is BS!!! The salesman even had the balls to offer to throw it away for us, but we would have to pay another fee!!! never, ever will I set foot in a Best Buy again and plan to use every measure to get them to refund our money.