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I am a very disgruntled disabled passenger from Greyhound bus lines. Their refund and reasons why they can't refund are ridiculous especially when your driver threatens 2 kill all the passengers at at train stop, causes a very long overlay, felt like talking on the speaker phone all the way not concentrating on his driving, and many more complaints to my case. I was offered $10 compensation for the hell I went through at 58 years old. The customer service needs much much much improving they treat they treated us so terribly it was ridiculous I and many other passengers that we were not treated fairly or right. I said I would even accept a half half half part compensation for my ticket and they only offered me $10 and then an hour and a half later 30 does it seem fair yes my ticket was $300 aproximately but what I went through was hellacious. They failed to recognize me as a disabled passenger when there are many disabled disabilities mental and physical mine is a mental one plus a physical one yet it didn't seem to matter to them. A refund of at least half refund I would even feel fair offer. Yet went from $10 virtual voucher, to $30 1½hrs. I did not accept,, & felt insulted. Oh I called corporate office & they transferred me to a "offshore" customer service rep!! Oh I got a c.s. rep in Honduras that didn't know of S.Calif fires to answer my concerns!