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Home Depot Appliances: a 3rd party drop ship type of affair. They stock a few of the large appliances but most of it is drop-shipped which means you pay Home Depot then they order the appliances from GE, Electro-Lux, etc (that's why they say it will be a week before delivery) and then the vendor (GE, Electro-Lux, etc) delivers them to your door. So if you send it back for refund first they have to get a pickup date from the vendor (seems to take a week) then another week for the vender to send the truck crew then 7-10 working days for Home Depot to issue your refund.<br /> <br /> So I stopped going to Home Depot for anything except what they have on the floor for sale (pay and go from now on) and went to Appliance Liquidators (a Ma and Pa business). Unlike at Home Depot, I was able to buy items off the floor, scratch and dent and New and the sales reps are professionals who know their stuff. Bought a $1000 (that's street price) electric range for $500 (was scratch and dent plus all black so it's a hard one to sell when it cones to matching appliances), a new Haeir 4-door all stainless fridge for under $1K and a dishwasher off the floor for 1/3rd off the price. Bought it on Friday and they delivered it on Tuesday (took 1-2 working days). Very happy with Appliance Liquidators {8^D<br /> <br /> So here's the choice we customers have: keep returning to Hoe Depot to be mistreated, lied too and otherwise blamed for anything you bring to the attention of management or ... break the habit and start going to Ma and Pa stores. You'll be very glad you did