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Purchase date of tv 02Dec2017.<br /> I registered my complaint for Samsung tv 49M 5570 (4251542179) on date 17Dec2017.<br /> Service engineer from (Tvs electronic) visited my house on 23Dec2017. he said there is problem in TV.<br /> Next day on 24Dec2017 senior engineer (Tvs electronic )visited my house and he also told me same thing.<br /> On 26Dec2017 again they visited my house to collect the document.<br /> They asked me , as per policy<br /> Samsung offers consumers a 30-day money back guarantee.I said I want refund. Further I submitted the copy of all required documents for refund and photo copy of same I kept with me.<br /> However instead of refund , replacement request has been approved by service center. I don't know on what basis it has been approved as I given refund request not replacement.<br /> However I called to service center for same and rejected replacement and asked for refund as per Samsung policy.<br /> But till date my issue is not solved by Samsung.<br /> Samsung should process the refund as soon as possible however being customer I am suffering as it's more then 28days after registration of my complaint and tv on wall looks like showcase piece which is not working.<br /> Many Times I called customer care service but no satisfactory reply from everyone. everyone is saying your case is open not closed.<br /> Please close this issue as soon as possible.