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24 hours ago I purchased a heater fan combo. When the fan and heater are on it actually blows cold air. I was just satisfied. I looked online at your refund policy and it said you wanted me to be satisfied with all and I specify all items if not I could have a full refund within 30 days if I had original packaging all accessories and my receipt. Store number11814 , the manager's name is Crystal, and she was on the phone and said absolutely no refund I had to exchange it for another. And I said have you read online with your return policy is it says all items can be returned within 30 days in the original packaging in the original box with all the accessories and the book and a receipt. It did not say excluding heaters but she has a little laminated piece of paper that says their refund policy for heaters is exchange. That little piece of paper is the size of a business card in his behind the register where customers can even see it. But I am dissatisfied I had did all the credentials that you said I had to do it's only been 24 hours why was I not reimbursed my money. Somebody needs to explain to me why Crystal gets to make her own policy when your corporate policy says all items that you're unsatisfied with can be returned. I expect a response as soon as possible. I'm not a wealthy man I can't afford to spend $40 on a heater that doesn't work and I had to drive 20 miles to take it back because of what your refund policy says online and she didn't give me my refund. So not only am I out the $40 or 35 plus tax for the heater but I'm also out gas money. But I need somebody to tell me why Crystal gets to make her own decisions on your return policy and soon as possible thank you.