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I brought a round trip ticket to Salisbury Md.to leave Norfolk at 6:30 a.m. and arrived to the station at 6:30 a.m. and was denied boarding by the driver. And he was so rude too. So I went inside to the counter and the clerk charged me an additional fee of $20.00 to change the departing time to 7:45 a.m. So I was in the station for 1 hour and 45 mins. And the bus finally came. After all that I finally made it to Maryland, Md. But-the next bus to Salisbury never made it to Maryland (my bus),so they promised me a refund in 7 -10 days. Mind you I was already booked at a hotel! So, I lost $100.00 on the hotel because I never made it to Salisbury. The hotel refused to switch the reservation to another of their hotels in the town where I was stranded until 6:45 a.m.on the 24th. And now I can't reach Greyhound for my refund here in Virginia. Thanks for the memory of the filthy bathrooms, over-priced snack machines, filthy buildings too and really rude drivers and counter staff. Such a ridiculous lost and found department is a card board box sitting in a corner with no dates on any items! Wow SMH. So unprofessional.