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the exact same thing happened to me. best buy denied a christmas gift return due to how they lie to their customers promising RETURNS and then counting each return as a single return, how PATHETIC is that? not only did Best Buy denied a return but they also refused to exchange the item even when it was NOT OPENED and still sealed. <br /> <br /> I spent $5150 on laptops, headphones, bluetooth speakers and tablets. So much for the RETURN/EXCHANGE PROMISE.<br /> <br /> I will NEVER buy anything from Best Buy again.