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Bought 2 items for Christmas and wanted to exchange for different sizes. They wanted to give around $5 for the pj bottoms and $25 shirt, I said I wanted to just even exchange. Such a pain. The associate pushed it through I think she's just frustrated with the nonsense way jcp handles the returns. Also dealing with a jcp.com order from November and apparently the left hand doesn't know what the right hand is doing. Losing my business fast