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Dispute the charges with your credit card company !!! I paid $257 dollars for one of my employees to travel Christmas Day for work on Tuesday. The bus was supposed to leave at 12:20am and when he got to the bus station he was told there was no driver so the bus was cancelled. I had to end up renting him a car at 1 am in the morning. When I contacted Greyhound customer service they told me that yes it was cancelled but there was another bus at 8:30am. That would have made my employee to late for work being it went from a 22hr bus ride to 36 hrs. I didnt pay for an 8:30 bus ticket I paid for a 12:20 am bus ticket. I called my credit card issuer and disputed the charges let them deal with Greyhound !!!