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Expedia is the worst. Please do not book with them. I have used Expedia over the years with no issues... until recently. Hurricane Irma hit Puerto Rico in Oct 2017 as a category 5. The hotel we were supposed to stay was destroyed. We received a refund for our hotel and could only receive credit for our flights with the only stipulation being it needed to be used before May 2018. I am currently trying to use the credit and after spending over five hours on the phone with different representatives, I am unable to book a flight. Every new representative that comes on the phone tells me a new stipulation that the one prior didn't say. Why are you playing games with people who have put their hard earned money into your services!? I will never, ever will utilize Expedia again. Airlines are definitely more accommodating directly then Expedia is. And don't bother with travel insurance because that was a waste of money as well. They definitely just lost a few customers here.