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bought a new dell computer receipt said new but employee at store said they seel reburbished computers and other items if a customer brings something back it could be tainted or damaged this exactly what happen to me.computer 5 months old 5 trips to store repair by geeks and then keyboard locked up took it back number 6 trip to store indpls indiana brickyard store geeks shipped it to factory for another repair.i get a call saying it was not covered for repair someone had spilled liquid on key board..not me i do not eat or drink around my computers.i have contacted the ceo president hubert joly corporate offices 7601 penn ave richfield mn 55423 3 letters he will not respond so i am getting ready to contact shareholder board to let them know what is going on with this terrible customer service no refunds or up grade by word of mouth store manager and distruit manager of best buy too get my 5 month computer back cost me 121.69 what a rip off i checked reviews and complaints on best buy 2,980 so far something is wrong with this company a class action law suit is needed any lawyers out there or have you been screwed by best buy..