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I do not know what the corporate mentality of "dollar stores" of all kinds amounts to, but it is obvious to me that refunds to customers (of any kind, for any reason) are highly discouraged. I have seen this "no refund attitude" prevalent from store managers, to new-hire cashiers. These stores simply want to keep money transactions strictly one-way, from the customers hands to theirs. Such an attitude simply must originate at the very top, and trickle down through store managers and employees, no matter what the written policy is.