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This morning, I had a ticket to go from Dumas, Texas to Fort Worth, Texas with the departure time scheduled for 4:45am. The ticket instructed to be at the station 20 minutes before the scheduled time. So, I show up at 4:25 to a station with locked doors and the lights out, and no one around. After sitting for 10 minutes or so I decided to track the bus with the number on my ticket. Come to find out, the bus had left at 4:17. 8 minutes before it was supposed to begin boarding. This is only my second time using greyhound and the first experience wasn't positive either. The employees didn't seem to care that I had never traveled with greyhound before and simply needed to be pointed in the right direction. Awful customer service with an awful system. I will never use greyhound again.