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I hate the new return policy in Tennessee. I bought two steam carpet cleaners at the Jackson store. They looked brand new. They ran when they were plugged in but when I went to use them , neither worked. The hoses were blocked or the suction wouldn't work or something. Had to toss both of them. What a waste of money. At least they were half price so I only paid $4.99 each but I'll never buy electronics from goodwill again.