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Original Comment
Waited for the bus for 3.5 hrs with fellow passengers and it never came. At penn station no less. No customer service available to tell us if we should stay or go. No one who knew what was going on or when we were gonna be able to go home. No drivers apparently? How do you just not schedule drivers? I would really like refund or at least a voucher for a ticket or something. Horrific.
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