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Purchased a blacklight flashlight (plus other items) at the Ace in Anthem AZ. When we opened the flashlight at home we discovered it was broken and brought it back with packaging and receipt for an even exchange- just wanted one that worked. We had used a rewards coupon on the original transaction and did not think it would be a problem since it was an even exchange for a defective product. Ended up being charged a portion of the coupon that I had to pay for the exchange. Later spoke to Ace customer service and a store manager but there was nothing they could do about it. Terrible exchange policy for selling defective products!