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I just had the absolute worst customer service at the Bend Or. Ace store. We are pretty regular shoppers and I went in with a return -- having no reservations. Apparently, according to ACE I had only bought one of the items and was trying to return two. They then took both items away after crediting me for one only. I never expected this. I had been surprised to find that only one was on the receipt (they printed at the store) but I had every intention of talking with my husband and said I would like to look for receipts at home. I was denied. Not only was a denied and made to feel embarrassed as if I had done something wrong, Lance, the assistant manager was rude, unhelpful, wouldn't make eye contact, and hummed as he disregarded my concerns and when I requested the manager's name he said - 'she's right there, go talk to her' and hummed again. It was clear that I wasn't going to be treated fairly with this situation. <br /> <br /> I actually have gone out of my way to support Ace instead of Lowes or HD. I would have never had that trouble at Lowes, they have always given me the best customer service. From now on, that is where I will take my business as well as encourage my family and friends to do so as well. <br /> <br /> I don't try to shop at stores that are so rude, and in my opinion just stole some thing from me. Without a chance to look into something on my own, taking something away from me that I walked into the store with is wrong. <br /> <br /> I would like to know your response. Is this your store policy? I was clear that my husband also shops there and that I wanted to check with him as well as look for my receipt at home. That seems to be a very reasonable request. What is your stance on this as a company? Is the customer allowed to do their own investigation or is it just assumed that the customer is wrong and the item is taken away? <br /> <br /> We look forward to hearing your policy on this. <br /> <br /> PS: This customer service was all over a $30 item&amp;#226;&amp;#65533;&amp;#166; Probably spent 3k myself in the last couple years. Not to mention my husband Tom Fenstermacher who I don't think even has an Ace account.