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I've never been treated so terribly and in an unprofessional manner in my life as a consumer. I want a refund. I was running late and there was no one at the reception desk, and when I finally found someone (her name was Jackie) she was so rude. The bus wasn't at the gate it was supposed to be at and the bus driver was racist towards me. My friend witnessed him demand I throw my suitcase in without any help. It's literally the worst experience as a customer I've ever had. I will call whoever and do whatever it takes to make sure these ppl are terminated. The bus driver is also driving very recklessly. This behavior is unprofessional and unacceptable. I demand a refund.