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They have a very difficult process. When I called the Cust. Service tel. no., no one picked up for 20 minutes so I hung up. When I tried to ask a simple question via online chat, the operator was so impatient, she closed the chat as I was typing my question. When I got through again via chat, she didn't recognize the refund form number and then she referred me to the Cust. Service tel. no. All in all, I am 0 for 3 so far in attempts to get assistance.