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I went to my ulta and had no problem with returning an item that did not work out for me.After it being used and less than 60 days. No one gave me any problems. They just let me return it and gave me back a full refund. However I brought items back in original packaging with a receipt and bought with my rewards card. I don't know what's going on at other stores. But my store in indiana is great! #veryloyalcustomer #ultaswhereitsat