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Recently bought an economical ticket from Florida to Rhode Island for over $200. It is listed as nonrefundable on their site. Due to Hurricane Irma I just received an email saying my bus will be cancelled and that I can receive a refund if I call the number listed in the email. Well, all it does is go straight to holding FOREVER!!! I was on hold with another customer service phone number listed on their site and after almost 10 minutes someone finally answers and she tells me that I have to call the number listed in the email I received! I asked if she knew the hours of operation for the phone number I must call and she had no idea. Don't know if I ever will get my refund at this point. I also visited the bus station I was to leave out of here in Florida and it was complete garbage. Customer service representative seemed anything but a representative and it smelled like pee and filled with shady looking people.