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My in-laws bought my husband an almost $200 ticket from Bend Oregon to our home in Logan Utah. He was suppose to get into his next transfer in Ontario Oregon at 9:15pm. Here it is 2:30am and no one bothered to tell anyone the bus had been cancelled due to fires. Everyone there is locked out of the station and has zero idea when the next transfer is coming or if one will be there at all. They are stuck outside the company didn't even bother to get them a hotel room or anything. My husband and I have both called the customer service and they told both of us there is nothing they can do. When I told them it was their responsibility to get the paid customers to where they paid to be they hung up on me. This company is absolute trash and I will NEVER recommend them to anyone. They would be better off hitch hiking to be completely blunt.