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I requested a refund for the full amount for the unused ticket as it was the bus driver's decision to not allow any additional passengers to board on #6504 in Madison, WI on Thursday, 7/13. I paid for this ticket to get my daughter back to Colorado for a scheduled appointment. I took time off of work to taker to the catch the bus, waited with her and then found out she'd have to wait another 3-4 hours for the possibility of catching another. I bought a seat and expected her to have it to get to her destination.Overselling tickets and stranding your customers is absolutely ridiculous. I ended up paying for a plane ticket so I knew she'd get to Denver, CO. We did not choose to not use the ticket. We were stuck and given no other option as I do not see stranding someone in a town they're not from for hours is a choice no mother would make. I have emailed DAILY since this date with ABSOLUTELY NO RESPONSE AT ALL. I've played their game and sent in a written request to their PO Box. I sent it certified so I know it was received. Again, NO RESPONSE. This sham of a company is absolutely appalling the way the run this business. The customer service is not a service it's an absolute NIGHTMARE. How can they still be in business with the way they treat the people that pay for a service and don't receive it? THIS IS ABSOLUTELY DISGUSTING AND I WANT, DESERVE, NEED AND EXPECT MY FULL REFUND BACK!!!!!!!!!!!!