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We made the mistake of not looking at the reviews thorough enough before booking. A simple overnight trip to Raleigh, North Carolina turned into a 20 hour headache. This is expected, since everyone is only human...<br /> Anyways, on our return trip back to NYC, we waited for the return bus that was supposed to be there at 10:35. It was well past mid-night, and with minors within our group, we thought it best not to spend the whole night waiting for a never-coming bus at a dirty station that had locked us out earlier.<br /> We bought new bus tickets with Wanda Cough Inc the next day.<br /> Three days later and we are still waiting for some kind of refund from Greyhound. The call operators just keep you on hold forever, as if I'm not a working adult without much spare time.<br /> Anyways, the morale of this beautiful story is: AVOID GREYHOUND.<br /> <br /> have a nice day everyone