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My bus left literally 40 minutes early today and the only thing the agents could say is: &quot;It's your fault. The ticket says to be there 1 hour early. The bus can leave early if all the passengers are there...&quot; Even though another girl and myself were clearly not on board. What is the point of having a scheduled departure time if the driver is going to do whatever they want to? They knew they were in the wrong, the employees saw me there 30 minutes prior to the supposed &quot;departure time&quot;. The employee (from the baggage personnel) recognized that the bus left too early but they didn't want to apologize because that meant having to give a refund or additional accommodations. <br /> <br /> Also, on the email from Greyhound it states &quot;We suggest you arrive at last one hour before your departure to give yourself plenty of time to find your gate, buy snacks, and check baggage.&quot; So it says... be there early to buy snacks, not be there 1 hour before departure time or your bus will leave you 40 minutes prior to scheduled time.<br /> <br /> They gave me a ticket exchange so that I leave in the morning now, but its a longer trip and a waste of my time. I hate greyhound, never again. Terrible customer service and awful procedural policies.