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DO NOT BOOK YOUR TRIP WITH GREYHOUND NO MATTER WHAT! I booked a trip from Morristown, Tn to Chicago back in March for late July 2017 for 4 people(including myself). So the day of the trip, very first bus arrives 40-45 minutes late!! Ok. At least it got there. At the next bus station (full of super creepy and shady individuals),an employee checked our tickets and said that when getting close to Chicago there would probably be a delay from bus station to bus station. She estimated the arriving time to be 6-12pm! 20 minutes later we got a call. A family member is emergency room due to health issues. We were going to Chicago for a baptism, but family is more important. So we got a friend to pick us up and drop us back home. <br /> Now I am trying to get a refund on a bunch of tickets that weren't used, and they say that they can't refund them because they are non-refundable. Firstly, that is very unfair to people that are low-income and can only afford the cheapest tickets. Secondly, if 95% of a service wasn't really provided to us I don't see why our money shouldn't be refunded. At least a little portion or half the money should be refunded. Not to mention that the bus we got on was super packed. We almost didn't get seats!This whole non-refundable ticket deal is just a way of stealing people's money. Do yourself a favor and don't ride with them. They don't care if something pertaining with family matters, lost or stolen baggage, late bus arrivals, or anything of that sort happens to you.