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I booked a hotel room at Canada's Best Value Inn in Burlington Ontario through expedia and I was charged $96 for the room and when I arrived at the location the person who was working behind the front desk pulled in after we did he unlocked it then went into the office... and then I went to the office to get the boys there room & he wouldn't give me the key or my $ back I tried to explain that the room was for my two sons and I would be staying with them for a bit until I got a ride and I would be picked up later that night the guy that was working would not give us the hotel room we didn't sign anything and basically we had to leave with no place to go and they kept my $$ and I didn't even sign anything or ever see a room ...he said that it was too many people per room and yet I was only staying for a little while and the maximum number of adults per room is three as listed on their website and still they are denying me a refund and Expedia has done nothing to help me...nice of you guys to rip off a single mom of 5 ...like my kids couldn't use that $100 for back to school stuff .. must feel good to steal from the poor ..thanks Expedia