Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I booked a hotel 2 hours before arrival. When I arrived they did not have the room I requested. I asked for another room. The hotel manager refused and refused. He even lied about who the manager was. We were told that the room we booked was booked for days before, during, and after we left. We were told that there were no more rooms. I asked for a refund and was told that no hotel can request it. I had to wait weeks until we got home to call expedia for a refund. They had no number for the hotel. Lucky for me, I had the manager send me a whatsapp with his name and number. I have been on the phone for 5 hours and I still have no way to get a refund. I am now requesting a refund from paypal as noone will help me!!!!!