Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I have a Samsung laser printer that failed after a couple months of use. It has a year warranty for parts/service. I called June 6 and they said I would be sent info on repair center in 3-5 days. 5 days later got repair center info. I called them and they told me that they rejected the service. I called Samsung back...started over. In 3-5 days they would contact me with repair center info. No one contacted me. I called on 6/18 and after 45 minutes of being passed around, they agreed to issue a refund. The refund was not actually 'approved' within Samsung until 6/28. I was told that in 3-5 days I would get an email requesting information to process the refund. It is 7/25...no email. I call every week or two and get the run-around. I have little hope to get the printer fixed or refunded. NEVER a Samsung product again. A waste of a couple hundred dollars and much frustration.