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Purchased a GE Over the Range microwave oven from Best Buy and had delivered to my home for a kitchen remodel. There was a 10 day interval before the microwave was installed waiting for wall tile to be installed. Stored microwave in my living room in the unopened original box. Once installed it was noticed that the door did not close properly and interior light would not go off. Reported problem to Best Buy and asked for an in-store exchange. Was flatly refused and told my 5 days for an exchange was expired and Best Buy would do nothing and could offer no assistance. Best Buy was useless; after giving up on Best Buy I went to GE and after 2 weeks of calls and emails on their web site I was finally able to get a service manager out to my home and he agreed the the unit would have to be replaced and he would handle it and he did. I will stay a loyal customer of GE but will have nothing more to do with Best Buy. They are worthless and I can see why they are closing stores.