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Mr and Mrs Sikes- I too tried to return a ARRIS Surfboard gateway that has been opened, but is still entirely packaged otherwise, never even plugged in! They told me that there was nothing they can do since it was past 15 days! I would have never bought from them if I knew about this ridiculously short return period!!! If you would be interested, I would be willing to trade products with you! I have a Samsung TV so I could at least get some use out of it, if you have any need for a new router/modems. <br /> Regards,<br /> Mr. and Mrs. Carey