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I also shop for family members and was denied returns this weekend. I was very shocked to receive this "print-out" from some third-party company I have never heard of and whom seems to have been tracking my returns. Tried to get a store manager on the phone and was put on hold. Store manager, of course, never came on the line. I have spent lots of MONEY at JCP over the years. Thank goodness I charged the bulk of my latest purchase on my Amex card. JCP has definitely lost a customer. Never again. I'm done with JCP. Very insulted!