Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

To Whom It May Concern,<br /> I have been trying to contact your exchange department at 888-501-2502 for well over a month. Every single time I call I am on hold for nothing short of 30 minutes, and was instructed I can only call between 2pm-5pm. I have a job and 2 kids. No one has time to hold for that long numerous times a week. I have been dealing with a refrigerator that has not had an ice maker for 8 months now.<br /> <br /> If I do not get a reasonable response, I will be contacting BBB and local news channel to let them know of the poor customer service Samsung has. My plan was to replace the rest of my appliances with Samsung products but that will certainly not be happening.