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I AM SOOOO angry with JCPenny!!! I think a class action lawsuit is what we need to do! I am a VERY loyal JCP customer since I was 17. How dare they tell me I can't return with a receipt. NO WHERE does it state on my receipt or on their website that I can't return. I have filed a complaint with the Better Business Bureau and I suggest you all do the same! I also will be writing a letter to the CEO, of course you can't call him or email him. The address is 6501 Legacy Drive, Plano, TX 75024 - Attn: Marvin Ellison - CEO.<br /> I will NEVER shop there again. I too like others buy a lot online, how can you not. They entice you with 30 % off coupons every other day and like others sometimes I am not sure what size I am. I can not believe with the climate of big stores the way it is they would jeopardize their client base by pulling this crap with their loyal customers.<br /> I am also calling the local news papers. I will tell anyone who will listen to me that this is not right. YOU can not change a policy and NOT notify your customers. I am beyond angry!