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I returned to Goodwill in Lebanon TN within a week of purchase to exchange two too-small shirts I'd bought there for my husband, only to be told they don't accept exchanges! In my memory Goodwill has not issued refunds for returns, but they have indeed allowed exchanges. Is this a new across-the-board policy, or couid it simply be a result of the grasping nature of this particular franchisee (whose prices seem ridiculously high anyway)?