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I love JCP and do most of my family's clothes shopping there. I always use my JCP card and always have a receipt when I do my return. We have a busy family life, so I often buy clothes, try them on at home/have kids try on at home and return what doesn't fit. I return items quickly, clothes are unworn with tags in tact, always with a receipt, and payment always goes back on my card. We still spend a lot of money at JCP, and I pay my card on time. Today, my first receipt return came up with a warning and the second receipt return was denied. I was shocked. The clerk said she couldn't provide any information and I had to call the number on the denied report. When I called, they said I could not do another return EVEN WITH A RECEIPT for 180 days. I asked what the return limits were but they did not have that information. So here I am a loyal and regular JCP cardholder and customer being penalized for doing frequent business with JCP that includes a percentage of my purchases being returned. I went back to a register and spoke with a manager who was apologetic but unable to help. Bottom line is that I am banned from any returns for 180 days. I am outraged and will NOT be shopping JCP any longer. No wonder bankruptcy rumors circulate around them if this is how they treat their best customers! RIDICULOUS!