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We had just purchased litter, food, treats and hay 58.00. OUr rabbit passed away 2 days later expectantly. We have been going there for 3 years spending 50-100.00+ dollars per month. In the past they could look up the receipt, and I had misplaced the receipt. When I tried to explain and return all unopened, in original packaging items, I was refused and said I could get a gift card. For what???? my rabbit died, and I am not replacing him. I WILL NOT BE RETURNING TO THIS store!! HORRIBLE policy!! And they knew us :(