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Tried to exchange 4 bolts purchased 2 days before in perfect condition with a receipt and was told I cannot return or exchange the bolts. The Ace employee told me they don't accept returns because it's too much trouble to restock hardware. After creating a scene, I was told they would exchange because I was "so nice" and advised that "honey attracts more" etc. I don't appreciate the sarcasm or the advice. I will never shop at the Willowick, Oh Ace Hardware store again.