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I just returned an eyeshadow brush I had bought the day before, to a different ULTA store than I purchased the product at. I went in with the unopened product along with my receipt and stated that I realized I did not need it. The cashier was very helpful and gave me a full refund back to my card. It was no hassle, no problem. I will continue to shop at ULTA and am thankful that I did not have some of the problems other people were having.