Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I bought a Samsung washer and dryer in 2013. The washer was not quite four years old when it totally broke down. When I saw that there was a voluntary recall on that washer, I immediately contacted Samsung. It has been six weeks. I have had to go through such a process to get where I am at now, to no avail! My refund was approved and I was given the phone number to Refunds and Exchange department. I feel sorry for anyone who has to go through what I have so far. Customer service is NOT customer service! I have gotten such a runaround from what they call their customer service department. And forget getting in touch with anyone in Refunds an Exchange Dept. That is a laugh. I have attempted to call them so many times that my blood pressure has to be up. The last time I called that department today I waited for 40 minutes and still had no live person on the line. I finally just hung up and tried a different number. One person will tell you one thing, and then another one tells you something totally different. I am sure the executives knew that they should voluntarily recall those washers before they were sued, but I feel that a class action lawsuit should be brought against them. After reading reviews on line, I know that I am not at all the only person this has happened to. I will never ever ever buy or own another Samsung product!