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Just had a great experience with and expedia agent ( Susanna) and thought I would share. Used expedia for our vacation to Cancun last year and it was great we have booked our trip to Cancun again. My wife used expedia to book a trip to Vegas and it to went great. I recently went to Pittsburgh overnight and used Expedia to book my hotel. Somehow I was doubled booked and charged at the same hotel in Pittsburgh. Ten minutes on the phone with a very apologetic and helpful Expedia agent and my extra booking will be credited back to my card. Thank You Expedia for great service!!!!