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I ordered two outside decorations on line and had to return both. They shipped something I didn't order (item # was one digit different) and the other item was broken when I opened the packaging. Return instructions say I will be charged postage on each large pkg even though neither problem was my fault. Younkers would not ship the correct items until return processing was complete on their end (possibly a couple of weeks)and my credit card was already charged for both items. No Younkers store in my rural area.