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BUYER BEWARE! DO NOT BUY ANY PRODUCT BY SAMSUNG!!! Their customer service is HORRIBLE! Sorry for the long post but worth the read. I purchased a blu-ray 3D DVD player (model # BD H6500/ZA) over a year ago through Amazon. Player worked for about 9 months or so as advertised. It then begin to intermittently make a pop or spark type of noise and the screen would flash. Also, the sound would go out for a second or two. At times it would not do it, other times only a few times throughout a movie, and yet other times, every few seconds. This is where it all started. Contacted Samsung and it took them a week just to verify my purchase (thank God it was still under a 1 year warranty). Sent it in via UPS and got it back about 2 weeks later. Plugged it in and voila, it started doing it again! Sent it back a second time and got it back about 2 weeks later and worked for about a day and began to pop and flash again! (Both times no documentation on what had been done, if anything at all). I contacted Samsung again and they told me that I may or may not qualify for an exchange. WHAT? I demanded that they send me a replacement. Sent it in a 3rd time and finally had to call them since it had been a month since I sent it in. I was on hold for 55 min and finally spoke to a rep only to be told that they would send me a factory refurbished unit. WHAT! ARE YOU KIDDING? Send me a new one. She said they won't do it. The other option was a refund for $149.00. I told her to send the refund and I would never buy a Samsung product again. To add insult to injury, I looked up on Amazon to see how much I paid for it and I paid $149.99. I know 99 cents isn't much but I bet they do that quite often to other customers and that little bit times thousands of customers add up. Of course I found out after I hung up and wasn't about to be put on hold again for who knows how long. Take home message: DON'T BUY SAMSUNG PRODUCTS!!!