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If I could, I would never shop in our neighborhood ACE for obvious reasons many have mentioned; it's hard to return an item or exchange an item without dealing with store managers or some other associates. Here in the Forest Hill Shopping Center, in Pacific Grove, CA, our one-time contractor bought an extra item, some sort of a glue, brand new we never needed. The contractor's gone, and we can not return the glue without a receipt (since the contractor used his credit card, and we are yet to be able to contact him). The glue is brand new, unused, as mentioned, and is current in their stock. If I HAVE to pick up something there, I would be super careful picking up anything. I'd bet they don't want too much business. Just dumb on their part, as my child would say.