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I just returned an item and expected store credit, got it on my card that I used to post no questions. It also starred in their refund policy that if you use your ulta rewards number you don't need a receipt because the sale is already tied to your account. It's how they know how much spend. <br /> <br /> It seems to me that a lot of the complaints are central and east coast. <br /> <br /> I recommend tweeting them and calling Corp. I use e-mail as a last resort because they take forever. When you tweet them remember to # because it always gets their marketing and social dept attention.